Return policy
Return Policy
Below is your final professional English Return & Refund Policy for WOW SETUP in website page format with a legal footer included.
Return & Refund Policy
Brand: WOW SETUP
Website: www.wowsetup.com
Contact: 01341612441
Email: wowsetup7@gmail.com
Last Updated: 16-10-25
At WOW SETUP, customer satisfaction is our priority. We take great care to deliver high-quality Home Decor products. However, if you experience any issues with your order, we offer a fair and transparent Return & Refund Policy as outlined below.
1. Return & Exchange Eligibility
Customers may request a return or exchange within 3 days of receiving the product under the following valid reasons:
Valid Reasons Status
Product received in damaged condition ✅ Accepted
Wrong product delivered ✅ Accepted
Manufacturing defect found ✅ Accepted
Product not liked after delivery ✅ Accepted (Charges apply)
Note: Return/exchange requests will not be accepted after 3 days of delivery.
2. Return & Exchange Charge Reason Charge Policy
Damaged/Wrong/Defective Product No Charge Full exchange or refund
Product not liked – Return ৳100 Refund after deduction
Product not liked – Exchange ৳200 Exchange processing fee
> Delivery charges are non-refundable.
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3. Return Conditions
To qualify for a return/exchange:
Product must be unused and in original condition
Must include original packaging, box, tags, accessories
Product must be returned via courier service approved by our team
Unboxing video proof is mandatory (without cuts/edits)
Customer must provide Order ID + issue details when applying
⚠ Claims without unboxing video proof will 4. Refund Policy
Refund will be processed within 3–7 business days after inspection
Refund method: Bkash / Nagad / Rocket / Bank Transfer
Refund applies only to product value (delivery charges are non-refundable)
For Cash on Delivery (COD), refund will be sent digitally
5. Non-Returnable Products
Returns will not be accepted if:
❌ Product is used or physically damaged by customer
❌ Missing original packaging or accessories
❌ Custom/personalized/made-to-order items
❌ Clearance or discounted products
❌ Damage due to customer mishandling
❌ No unboxing video provided
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6. Return Procedure
To submit a return/exchange request:
1. Contact us via Facebook Inbox, WhatsApp, or Call within 3 days
2. Provide unboxing video + product photos as evidence. Ship the product back to our Return Adds
4. Our QC team will inspect the item
5. Refund/Exchange will be processed if approved
7. Contact Information
For any return or support queries, please contact:
WOW SETUP – Customer Support
📞 Phone/WhatsApp: 01341612441
✉ Email: wowsetup7@gmail.com
🌐 Website: www.wowsetup.com
🕒 Support Hours: 10 AM – 10 PM
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8. Policy Rights
WOW SETUP reserves the right to:
Refuse any return that does not meet policy conditions
Charge return/exchange handling fees where applicable
Take legal action against fraudulent claims or abuse of policy
Update this policy without prior notic
✅ Legal Disclaimer
All disputes are subject to the laws of Bangladesh. By placing an order with WOW SETUP, the customer agrees to comply with this Return & Refund Policy.